Frequently Asked Questions
Tours
Where do your tours depart from?
Our tours depart from Anchorage. Each tour listing on our website includes specific departure information. For cruise passengers, we offer pickup points at the cruise terminals in Whittier and Seward. If you have any questions about a specific tour’s departure location, please contact our office.
Do you operate the tour?
Yes! We operate all of our tours and charters. We own our motorcoaches, and our driver guides receive extensive training from our in-house team of managers and trainers. For tours that include a third-party venue or attraction, we work with trusted Alaskan operators, keeping everything 100% local.
Do your tours always operate, or will they cancel if there aren't enough passengers?
We are proud to say our single-day tours are considered “Guaranteed Departures.” This means all of our tours will operate regardless of the number of passengers. Multi-day tour departures are subject to minimum guest counts being met.
When should I book my tour?
Since we work with many Alaska cruise lines, we recommend booking your tours as soon as possible to ensure availability.
Can I book tickets the day of departure?
Our ticket sales close at 5:00pm the evening before departure. This enables us to prepare and finalize the tour for service. If you miss the sales window by a reasonable time, we will do our best to accommodate you. Please call our office to confirm availability.
Are your tours narrated? What is a driver guide?
We have a variety of experienced drivers on our team who also provide guided tour narration. Whether you’re looking for a fully narrated tour or a more laid-back experience, please let us know! We would love to pair you with a driver that best suits your needs.
Do you offer overnight or multi-day trips?
Yes. In addition to any scheduled departures we may have, we can also meet your unique group travel needs. Give us a call to discuss what you’re looking for!
What should I bring on my tour?
We recommend bringing layers of clothing (Alaska weather can change quickly), comfortable walking shoes, a camera, sunglasses, and a small backpack for personal items. For outdoor tours, consider bringing sunscreen, insect repellent, and a water bottle. Binoculars are also useful for wildlife viewing.
Charters
What are your rates for charter services?
We look at each business opportunity individually. Our pricing is customized to fit the needs of the client/charter. Contact us today for a specific quote.
Do you offer tours or charter services other than those listed on this site?
Yes. We are flexible and accommodating, and we make sure our experienced driver guides are well prepared with routes and information prior to departure.
What size groups can you accommodate for charters?
We have a diverse fleet of vehicles that can accommodate groups of various sizes, from small intimate gatherings to large corporate events. Our fleet includes luxury motorcoaches, mini-coaches, and sprinter vans to suit your specific needs
How far in advance should I book a charter?
For the best availability, especially during peak summer season (May – September), we recommend booking at least 1-2 months in advance. For large group charters or multiday services, 3-6 months advance booking is ideal. However, we always try to accommodate last-minute requests when possible.
Payment & Policies
What is your cancellation policy?
For single-day tours, cancellations made 48 hours or more before departure receive full refund. Cancelations within 48 hours of departure are subject to 50% cancelation fee. For multiday tours and charters, please refer to your specific booking agreement or contact our office for details.
What form of payments do you accept?
We accept all major credit card and debit cards, but please note that there may be additional processing fees. For charters and group bookings, we can also arrange invoicing and corporate payment options.