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Frequently Asked Questions

Tours

Most of our tours depart from Anchorage. Each tour listing on our website includes specific departure information.

For cruise passengers, we offer pickup points at the cruise terminals in Whittier and Seward. If you have any questions about a specific tour’s departure location, please contact our office.

Our motorcoaches are staged just steps away from the cruise ship terminal exit. At the Glacier Creek Terminal in Whittier, you’ll find our kiosk located inside the building for check-in and assistance. In Whittier and Seward, our friendly guides and dock staff will be inside the terminal holding clearly designed signs to help you locate your group. This ensures a smooth and easy transition from ship to shore.

There are several convenient local options for short-term storage in Anchorage:

  • Top of the World Graphics – Offers luggage storage for visitors. You can find more details and check in ahead of time here
  • Alaska Aviation Museum – Provides luggage storage for patrons visiting the museum.
  • Hotels – Many downtown and airport-area hotels offer daily luggage storage for their guests, even after check-out.

These services make it easy to explore Anchorage hands-free before your flight or evening departure.

Yes! We operate all of our tours and charters. We own our motorcoaches, and our driver guides receive extensive training from our in-house team of managers and trainers. For tours that include a third-party venue or attraction, we work with trusted Alaskan operators, keeping everything 100% local.

We are proud to say our single-day tours are considered “Guaranteed Departures.” This means all of our tours will operate regardless of the number of passengers. Multi-day tour departures are subject to minimum guest counts being met.

Yes. Our departures are timed with cruise ship disembarkation schedules, and our staff is on site to assist guests as they exit the ship. You’ll have plenty of time to disembark, collect your luggage, and board your motorcoach without feeling rushed.

We work directly with cruise schedules to ensure guests arrive at the terminal with ample time for check-in and boarding. Our priority is getting you to the ship safely and on time, with no risk of being left behind.

Since we work with many Alaska cruise lines, we recommend booking your tours as soon as possible to ensure availability.

Our ticket sales close at 5:00pm the evening before departure. This enables us to prepare and finalize the tour for service. If you miss the sales window by a reasonable time, we will do our best to accommodate you. Please call our office to confirm availability.

We have a variety of experienced drivers on our team who also provide guided tour narration. Whether you’re looking for a fully narrated tour or a more laid-back experience, please let us know! We would love to pair you with a driver that best suits your needs.

Yes. In addition to any scheduled departures we may have, we can also meet your unique group travel needs. Give us a call to discuss what you’re looking for!

We recommend bringing layers of clothing (Alaska weather can change quickly), comfortable walking shoes, a camera, sunglasses, and a small backpack for personal items. For outdoor tours, consider bringing sunscreen, insect repellent, and a water bottle. Binoculars are also useful for wildlife viewing.

Pacific Alaska Tours does not have a strict luggage limit, and most guests travel with one large suitcase, one carry-on, and a personal item. For smaller groups, we sometimes use vehicles with limited luggage capacity. If you’re traveling with extra bags or oversized items, it’s best to give us a quick call in advance so we can make the proper adjustments and ensure a comfortable ride.

If you are arriving via cruise, guests collect their own luggage at the cruise terminal, and our drivers assist with loading it onto the motorcoach so you can board quickly and comfortably.

Don’t worry. We track cruise arrivals and adjust pickup times if possible. Significant delays are handled with smooth alternatives.

Absolutely! Our transfers are open to any travelers exploring Southcentral Alaska. For groups of 10 or more, we can arrange special accommodations if requested in advance.

Each stop is planned for one hour, allowing time for photos, wildlife viewing, and short walks.

Yes. Admission to included attractions, such as the Alaska Wildlife Conservation Center, is built into your tour package. There are no hidden entrance fees at scheduled stops.

Charters

We look at each business opportunity individually. Our pricing is customized to fit the needs of the client/charter. Contact us today for a specific quote.

Yes. We are flexible and accommodating, and we make sure our experienced driver guides are well prepared with routes and information prior to departure.

We have a diverse fleet of vehicles that can accommodate groups of various sizes, from small intimate gatherings to large corporate events. Our fleet includes luxury motorcoaches, mini-coaches, and sprinter vans to suit your specific needs.

We use full-size coaches, minicoaches, and transit vans depending on group size.

Yes, we can customize itineraries to combine multiple routes or stops. Please contact us in advance to discuss options.

For the best availability, especially during peak summer season (May – September), we recommend booking at least 1-2 months in advance. For large group charters or multiday services, 3-6 months advance booking is ideal. However, we always try to accommodate last-minute requests when possible.

Coach Amenities

Arrive 10–15 minutes early for luggage handling and boarding.

All of our vehicles are accessible for seniors and guests with mobility challenges. Motorized scooters and walkers can be stored under our full size motor coaches during travel.

Service animals are welcome. All other pets should remain at home.

Most of our vehicles are equipped with restrooms, so regular stops aren’t necessary. For vehicles without restrooms, we include at least one comfort stop. We do not have planned snack stops, so guests are encouraged to bring their own refreshments.

Although we do not provide child seats, guests are welcome to bring their own. All of our vehicles are equipped with seatbelts to safely secure them.

Wi-Fi is not available. Some vehicles may offer USB charging ports, so we recommend charging devices before travel.

Meals are not typically included on our transfers or day tours. Select stops may have food available for purchase, but options can be limited and may not meet all dietary preferences. For this reason, we recommend bringing your own snacks or a small packed lunch, especially for our longer transfers, so you’re comfortable throughout the journey. For private charters, catering options can be arranged in advance.

Payment & Policies

For single-day tours, cancellations made 48 hours or more before departure receive full refund. Cancellations within 48 hours of departure are subject to 50% cancellation fee. For multiday tours and charters, please refer to your specific booking agreement or contact our office for details.

We accept all major credit card and debit cards, but please note that there may be additional processing fees. For charters and group bookings, we can also arrange invoicing and corporate payment options.

While tipping is not required, it is appreciated by drivers who provide excellent service.

Our pricing is standardized across all guests, and we do not currently offer discounts for seniors or military. However, we do provide reduced child fares, and infants (under 2 years old) travel free of charge. In addition, if a partner attraction offers child admission savings, those discounts are passed directly on to you.

Safety is our priority. We adjust routes or schedules as needed and keep guests informed.

Yes, adjustments may be possible depending on availability. Contact our reservations team as soon as possible to discuss changes.

Yes! Reservations are available online, and private tours or group options are offered for parties of 10 or more.